We're continually striving to improve our service to you. We
also want to ensure we're as prepared as possible should we see a
repeat of last year's weather conditions.
Recent improvements we've made include the strengthening of our
fleet and our logistics team. Where possible we have delivered
early to some of our customers ahead of winter. This will free up
our resource to meet the high demand during our busy period.
Customer service improvements
We've recruited more customer service staff to manage the extra
calls we receive and all the extra associated administration which
occurs during our busy period. Our domestic contact centre will
also be open 9am - 1pm every Saturday during December and January.
This will start on Saturday 3 December.
We hope the changes we've made ensure that we're ready for this
winter and demonstrate our commitment to improving our customer
service to our customers.