Vision and values

We do that by aiming to be competitive, successful and a force for progress. We help the world meet its growing need for heat, light and mobility, and we strive to do that by producing energy that is affordable, secure and doesn't damage the environment.

The following values guide us in the conduct of our business:

Progressive
We believe in the principle of mutual advantage and build productive relationships with each other, our partners and our customers.

Responsible
We are committed to the safety and development of our people, and the communities and societies in which we operate. We aim for no accidents, no harm to people and no damage to the environment.

Innovative
We push boundaries today and create tomorrow's breakthroughs through our people and technology.

Performance driven
We deliver on our promises through continuous improvement and safe, reliable operations.

In all our business we expect high ethical standards and act in accordance with our Code of Conduct.

Open, friendly, knowledgeable and honest, our dedicated Customer Services team works hard to ensure your order reaches you when you need it, wherever you're based and whatever the weather.

We'll always keep you up to date on the status of your account too, answering your queries professionally and efficiently, while remaining confidential at all time. And if you ask us to, we'll provide you with details of new offers too. Making sure you get the best products for your needs.

We value your time, so have developed our top-up service, allowing us to monitor your gas usage and fill your tanks without the need for you to request a re-fill. You can also relax in the knowledge that a 24-hour team is standing by for any emergency, able to assist you swiftly and effectively.

For more information, about LPG from BP Gas, contact our Customer Services team on 0845 300 0038. Alternatively email bpgas@uk.bp.com (for LPG at home) or lpgb2b@uk.bp.com (for LPG in business).

BP Gas takes its commitment to the environment seriously. As part of one of the world's leading energy companies and as one of the UK's leading providers of LPG, you would expect nothing less.

Our safety record is strong because we insist on highly trained personnel working to effective procedures, using the right equipment. In the event of any unfortunate incidents, we work directly with customers, suppliers and third parties to ensure we learn and minimise any possible reoccurrence.

BP Gas and climate change

BP Gas supports policies that it believes can address the global issue of climate change while making it possible for society to meet growing demand for secure and affordable energy.

Our key product - LPG - is not only a versatile and convenient fuel, it's also an environmentally friendlier energy source. In fact it burns more cleanly and releases less CO2 per unit of energy than other fossil fuels available off the mains gas grid.

BP Gas also manages the Climate Change Levy (CCL) on behalf of all of its customers that incur this charge. Introduced by the Government in 2001, the CCL is a tax on the industrial and commercial use of energy which aims to reduce energy consumption and contribute to the UK's part in global warming.

For more information about emissions and air quality, you can visit the following sites:

For the Department for Environment Food and Rural Affairs click here.
For the European Commission click here.
For the Energy Saving Trust click here.

In 2009, the LPG industry became regulated and since then has been subjected to a wealth of legislation and safe practice guidelines. We work within the UKLPG - the trade association for the LPG industry - to set and maintain safety levels throughout the industry. That means our customers can relax in the knowledge they are in good hands.

With BP Gas, nothing is left to chance. With every delivery, a detailed visual inspection is carried out, allowing us to spot potential problems before they occur. For new customers, we work to ensure tanks are sited in a convenient location and conform to industry safety standards, including safety distances and accessibility.

As part of one of the world's leading energy companies, we have a responsibility to set high standards. Helping us achieve this is the 'BP Code of Conduct', which includes rules and guidance to help us protect the natural environment, the safety of the communities in which we operate, and the health, safety and security of our people.